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Senior Care Coordinator

Department: HealthXL
Location: Dearborn, MI


This role provides first level accountability for care coordinator (CC) production and quality issues, clinical questions, escalations of all types, problem solving, etc. Responsible for 12 to 15 CCs and the quality of their product. Conducts training for new hires on all aspects of the CC role. Responsible for proactively identifying production issues and working with Senior Leader on resolution. Provides input and recommendations on hiring, counseling and termination decisions.



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