Virtual Clinical Care Coordinator - REMOTE

https://www.gotohealthxl.com/careers/

Who we are:

HealthXL is a Virtual Care Services company providing clinical patient care, specifically Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. Our clinicians serve patients on behalf of their providers across the United States. We offer flexible schedules, competitive pay, generous benefits for full-time team members and paid training. We are committed to living our values of integrity, growth and excellence.

Who you are:

You are credentialed. (Certified/Registered Medical Assistant, LPN/LVN, RN/BSN) and enjoy working with the Medicare population. Familiarity with Chronic Care Management and/or Remote Patient Monitoring is a plus. You are efficient when working independently from the HIPAA compliant space in your home and provide compassionate, patient-centered care. Your customer service skills are second to none and you build rapport through meaningful, relevant patient interaction over the phone. Bilingual not required but is a plus!

As a daily user of technology, you are comfortable setting up and accessing the equipment that is provided and troubleshooting technology issues as necessary (Do not have to be a programmer and we’re here to help.). You are conscientious and have excellent time management skills. You are committed to HealthXL’s values of integrity and excellence.

How you’ll contribute:

You will work independently and manage a monthly allocation of patients ensuring that all patients assigned to you are cared for. You will optimize HealthXL’s CCM/RPM platform to ensure service is consistent and compliant. You will be trained to navigate multiple screens (CCM/RPM platform, applicable EMR and 8x8, etc.) and accurately document all information discovered each month. With a goal of speaking with 90% or more of your patients, you will make multiple attempts to reach each patient each month and create/update their individual Care Plan so their doctor has the most up-to-date information to aid in the patient’s care. Although you will be working from your home, you will be a team member alongside other like-minded, compassionate clinicians who support each other and are dedicated to excellent patient-centered, non-face-to-face care.

Responsibilities

• Meet production goals as outlined in Performance Standards
• Manage patient panel to maximize efficiency while establishing rapport
• Adhere to the work schedule agreed upon and communicate with supervisor immediately if unable to work hours as agreed
• Maintain HIPAA compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
• Follow iCare standard workflows and questionnaires to maximize patient interactions and documentation.
• Monthly, telephonic interactions with patients, to determine patient health status and encourage medication/treatment plan compliance
• Provide appropriate guidance and education to improve understanding and compliance
• Manage the communication of information necessary to share with practice on patient’s behalf.

Qualifications

• Demonstrates iCARE values
• Clinical credentials, to include CMA, RMA,, LPN or other qualified background as approved
• Minimum 1-year experience in clinical setting or patient environment
• Superior verbal communicator, demonstrates empathy
• Bilingual not required but a plus
• Strong critical thinking skills
• Comfortable interacting with and assessing status of patients remotely, active listener
• Ability to recognize condition-related warning signs
• Organized, thorough documentation skills
• Dependable: Self-directed, ability to prioritize tasks, solid time management skills
• Committed to excellence in patient care and customer service
• Ability to navigate effectively in multiple computer systems, including EMR platforms
• HIPAA compliant area in home to conduct Virtual Care Services
• High Speed Internet