HealthXL provides virtual patient care services under the guidelines of Medicare’s Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. HealthXL contracts with physician practices to provide CCM/RPM services to their Medicare patients. The Set-Up Specialist (SUS) initiates post-enrollment activities to ensure patients receive equipment, are set up and understand the devices they will be using and facilitates initial readings. A successful SUS will exhibit excellent verbal communication skills, a thorough understanding of the RPM devices and the ability to work in multiple platforms simultaneously. Full and part-time remote positions available.

Responsibilities

• Create order for services following tailored workflows for individual clients
• Place device orders for individual patients
• Track order details and expected delivery date on a regular basis
• Initiate outbound call to patient to
  • Ensure devices were received
  • Provide instructions for set-up of each device
  • Explain each device, its purpose and proper use
  • Facilitate the first reading on each device and ensure transmission is received
  • Set expectation for frequency/timing of vitals readings
  • Answer questions and troubleshoot issues as needed
• Maintain accurate records related to all set-up activities and attempts to contact
• Complete other miscellaneous tasks, directives, or projects as assigned by leadership

Qualifications

• Demonstrates iCare values: Integrity, Growth, Excellence
• Clinical experience and strong understanding of medical terminology
• Ability to clearly explain set-up steps in a calm, methodical manner
• Ability to troubleshoot device issues
• Quick study on use of computer systems
• Ability to provide accurate, thorough documentation
• Self-directed, ability to prioritize tasks, solid time management skills
• Fluent English required but proficiency in other languages a plus
• HIPAA compliant workspace
• High speed internet connection